It is with great pleasure that I would like to nominate Francesca Smith for consideration for the 2021 Support Staff Award. In addition to preforming her job as a Canine Hydrotherapist at an exemplar level Francesca demonstrates an extraordinary commitment to her further education in rehabilitation as well as educating the general public. Fran takes it upon herself to provide exceptional support and service to the Fit4dogsuk customers and staff.
She discerns quickly their individual needs and moves efficiently to provide key information and recommendations. Beyond this she has helped clients find dog walkers, pet sitters and has helped search for lost dogs when help was asked for. “Frans help and support has made me feel like a better dog owner and her kind words have supported me in a tough time” said one of her current clients. As a small team Fran is always cheering the other members of the team on with their achievements and it is her turn to to have a big pat on the back for outstanding support. Another example of her amazing support is with a new Apprentice who has started working at Fit4dogsuk she has shared the knowledge and experience, mentoring her. “Fran is helpful, caring, resourceful, and always happy to offer support in rehabilitation and administrative skills” from another team member.
Through out the tough year we have had Fran has always had a smile and a caring word of support for the team and was more than happy to step up when a staff member was sick. Her Skills, knowledge willingness to help others, and dedication to our centre and community makes her our Support Staff for Excellence nominee.